Verifying Your 9a9999 Account
Account verification confirms that the person making withdrawals is the same person who opened the account. We ask for a government-issued ID — a National ID card or passport works — and in some cases a short proof that the wallet you use belongs to you. This is a one-time process; once verified, your account status stays active unless something on your
profile changes. Verification also keeps your withdrawals moving smoothly, since unverified accounts are held at the review stage. The documents panel inside your account settings walks you through exactly what to upload.
- Open Account Settings — Navigate to the verification section inside your 9a9999 account settings to see the document checklist.
- Upload Government ID — Submit a clear image of your National ID card or passport. Both sides may be required depending on the document type.
- Confirm Wallet Ownership — If prompted, provide a screenshot or confirmation that the bKash, Nagad or Rocket number matches your registered account.
- Await Confirmation — Our team reviews submissions and updates your account status. You receive a notification once verification is complete.